Weekly Trend Review

Edited

Open the Analytics dashboard.
Set time window (e.g., last 7 days).
Review:
- Total call volume
- Resolution vs transfer
- Safety escalations
- Agent_failure rate
Compared to the prior period.
Document:
- Stable
- Improving
- Degrading
Escalate if a degradation trend is observed.

Trend analysis must compare periods, not isolated days.