Core Metrics to Monitor

Monitor:

• Total ANET calls

• Daily and weekly trends

• Volume spikes

Use to:

• Validate adoption

• Identify seasonal changes

• Detect sudden surges

Tracks:

• Fully handled calls

• Transferred calls

High transfer rates may indicate:

• Conservative configuration

• Safety sensitivity

• Intent misalignment

• Time-based routing changes

Low transfer rates should not override safety policy.

Monitor:

• Top intents

• Sudden increases in specific categories

Unexpected distribution shifts may indicate:

• Misclassification

• STT instability

• New public behavior patterns

Monitor:

• Frequency

• Trend over time

• Correlation with specific intents

Clusters may require review.

Monitor:

• Duration-cap transfers

• Agent_failure frequency

• Retry-limit transfers

Sudden increases may indicate provider instability.