Daily Dashboard Review

1. Open Dashboard.

2. Review:

   • Total recent calls

   • Status distribution

3. Look for:

   • Sudden spikes in transfers

   • Increase in failures

   • Unexpected fallback transfers

Look for:

• Multiple failures in short window

• Increase in agent_failure

• Increase in safety escalations

• Unexpected jurisdiction transfers

If no anomalies are visible, document routine review and proceed.

1. Click into unusual calls.

2. Open Triage view.

3. Review:

   • Transcript

   • Timeline

   • Transfer reason

   • CFS status (if applicable)

   • Scores and tags

Do not evaluate based on status alone.