Troubleshoot a Failed CAD Submission

Open the call in Triage.

Check CFS status = Failed (or equivalent).

Open the submission/audit details.

Identify:

• Which field failed validation

• Whether the error is mapping vs missing field, or CAD downtime

Confirm required fields were present in the transcript/summary.

Validate field mapping configuration.

If multiple failures occur in a short time window:

• Treat as an integration health issue

• Escalate to Admin and Prepared Support with examples (Call IDs, timestamps, error messages)