Test CAD Integration Safely
Step 1 – Run Controlled Test Calls
Place test call.
Trigger an intent configured to create a CFS.
Provide:
Full caller contact information
Clear location
Clear incident details
Step 2 – Verify CFS Creation in CAD
In CAD, locate the new record.
Confirm:
Correct incident type (if applicable)
Location field populated correctly
Caller phone number formatted correctly
Remarks contain the expected summary
Confirm record does not contain mis-mapped data (e.g., phone number in name field).
Step 3 – Verify CFS Status and Timeline in Triage
Open the call in Triage.
Locate CFS status indicator.
Review timeline events:
Submission attempted
Submission accepted/rejected
Confirm status aligns with what CAD shows.
Step 4 – Test Failure Scenarios
Test at least one call where a required field is missing.
Place test call.
Omit a required field (e.g., caller name).
Confirm expected behavior:
Suggested mode: draft created for review, or
Automated mode: submission blocked and draft fallback occurs (if configured)
You must verify that failure does not silently produce incomplete CAD records.