Configure CAD Integration

Note: The exact UI labels may vary by deployment. The steps below describe the required configuration sequence and validation checks.

1. Navigate to Admin Settings → Integrations → CAD.

2. Confirm CAD integration is marked as enabled/active.

3. Confirm you can access:

   • Field mapping settings

   • Workflow mode settings

   • Status visibility in Triage

If you do not see CAD integration settings, it is not enabled for your agency.

1. Open CAD Integration → Field Mapping.

2. For each ANET field, select the CAD destination field:

   • Name → CAD Caller Name field

   • Phone → CAD Caller Phone field

   • Location → CAD Location field

   • Summary → CAD Remarks/Narrative field

3. Save mapping changes.

4. Document mappings in a configuration log.

Tip: Map the AI-generated summary into a CAD field intended for narrative/remarks, not a structured code field.

1. Open CAD Integration → Required Fields.

2. Identify required CAD fields for CFS creation (agency-defined).

3. For each required field:

   • Confirm ANET captures it reliably, or

   • Configure the workflow to Suggested mode if capture is inconsistent

4. Save required field rules.

Required field enforcement prevents malformed records from entering CAD.

1. Open CAD Integration → Workflow Mode.

2. Choose:

   • Automated CFS, or

   • Suggested CFS

3. Save configuration.

4. If using Automated mode, confirm you have a fallback plan for missing fields (draft fallback or transfer/resolution behavior).

Do not enable Automated CFS until field capture has been validated with real call patterns.

1. Navigate to Triage settings (or call detail view configuration).

2. Confirm CFS status indicators are visible, such as:

   • Created

   • Pending / Suggested

   • Failed

   • Draft fallback (if used)

3. Confirm audit details include:

   • What fields were sent

   • Timestamp of submission

   • Any error codes returned

If statuses are not visible, troubleshooting becomes difficult.