Two CFS Workflows: Automated vs Suggested

Automated CFS

Behavior:

• ANET sends a CFS directly to CAD

• No human approval required

• Only occurs when required fields are present and valid

Best used when:

• Data quality is consistently high

• Call types are predictable

• Agency policy supports automation

Suggested CFS

Behavior:

• ANET prepares a draft CFS for human review

• A call-taker or supervisor approves/submits

• Used when required fields may be incomplete or agency wants final review

Best used when:

• Agency wants controlled adoption

• Call types vary

• Required fields are hard to capture reliably