Maximum Call Duration

ANET enforces a maximum duration threshold.

If exceeded:

• Guardrail activates

• Call transfers via fallback

• Transfer reason reflects duration cap

This prevents automation drift.

1. Navigate to Lifecycle Settings.

2. Locate Maximum Duration parameter.

3. Confirm:

   • Threshold aligns with agency tolerance.

   • It does not conflict with safety expectations.

4. Save configuration.

5. Monitor first 24 hours for spike changes.

Avoid aggressive reductions without review.