How to Perform End-to-End Routing Validation

Edited

When new routing is configured:

Confirm intent action settings.
Confirm fallback number.
Confirm time-based routing.
Place live test call.
Trigger routing condition.
Confirm:
- Correct destination
- No loop
- Correct transfer reason
Review call in Triage.
Validate timeline accuracy.

Do not rely on configuration view alone. Always test.