Barge-In (Caller Interruption)

Barge-in allows callers to interrupt ANET while it is speaking.

When interruption confidence exceeds threshold:

• ANET stops speaking

• STT resumes listening

• Conversation flow adjusts

This prevents rigid IVR-style blocking.

Barge-in behavior is controlled by:

• Interruption confidence threshold

• End-of-turn detection logic

If thresholds are too low:

• Frequent interruptions may occur.

If thresholds are too high:

• Callers may feel blocked.

Balance must be maintained.

1. Review transcript and timeline.

2. Identify moments where caller spoke during system speech.

3. Confirm:

   • System stopped speaking appropriately

   • Transcript captured caller input

   • Conversation did not restart incorrectly

4. Look for oscillation or repeated prompts.

Frequent oscillation may indicate tuning issues.