LLM Guardrails
Edited
LLM processing is subject to:
Timeout limits
Retry logic
Safety override triggers
Transfer safeguards
If the LLM:
Fails to respond within the configured time
Encounters provider issues
ANET may:
Retry processing
Transfer via safeguard
Classify as agent_failure
How to Evaluate LLM Issues in Review
When reviewing a call:
Open timeline view.
Identify pauses between caller input and system response.
Confirm whether:
The thinking indicator was used
Timeout occurred
Retry event logged
Check if the transfer reason indicates agent_failure.
Do not assume every delay is an LLM failure.
Evaluate against configured timeout thresholds.
Guardrails
LLM