Documentation Hub
The information you need, when you need it.
Home
Automated Non-Emergency Triage
Configuration and Control
Time-based Routing and Feature Controls

Overview: Time Changes Behavior

Edited

ANET can behave differently depending on:

  • Business hours

  • After hours

  • Weekends

  • Holidays

Time-based logic affects transfer routing and automation eligibility.


Prepared PulseYour Prepared Dashboard