Action Types
Edited
Transfer
Routes the call to:
Call-taker
Specific line
Adjacent PSAP (if configured)
Provide Information
ANET:
Delivers requested details
Ends the call
Send SMS
ANET:
Sends secure link or structured information
Continues or ends call depending on configuration
Create Record / CFS
If CAD is enabled:
Creates automated or suggested record
Requires required fields
End Call
Terminates interaction without escalation.
Action