Single-Path vs Conditional Scenarios

Used for:

• Predictable requests

• Straightforward workflows

Structure:

• Linear questions

• Fixed outcome

• Minimal branching

Best for high-volume, simple calls.

Used for:

• Complex request types

• Situational branching

Structure:

• Parent intent

• Conditional child flows

• Branching based on caller responses

Example:
Noise Complaint
→ Is it happening now?
→ Residential or commercial?
→ After hours vs business hours

Conditional logic increases flexibility but increases configuration risk.