Intent Identification Model

Each call must resolve to an intent.

An intent represents the caller’s goal.

Examples:

• Noise complaint

• Parking issue

• Request officer

• Animal control

• Speak to the dispatcher

1. The caller speaks.

2. ANET identifies the most likely intent.

3. If confidence is sufficient, it proceeds.

4. If confidence is low, clarification occurs.

Intent accuracy influences:

• Resolution rate

• Transfer rate

• Conversation quality signals

• Oversight scoring

Intent configuration determines behavior, but safety safeguards can override it.