Non-Emergency Scope and Boundaries

ANET is intentionally scoped to non-emergency call handling.

• Emergency situations require immediate human response.

• Uncertainty should favor escalation.

• Automation must not delay access to a live call-taker when risk is present.

Because of this design:

• Ambiguous or potentially unsafe calls may transfer.

• Over-transfer is considered acceptable.

• Under-transfer is not.

ANET does not replace:

• Emergency call-takers

• Dispatch authority

• Agency telephony systems

It supports non-emergency triage within defined limits.